Return Policy

Print On Demand / Custom Manufactured Items:

Fresh Threads is a print-on-demand and fulfillment company, which means that some products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply change your mind.

However, in case of a damaged product or a manufacturing error, Fresh Threads offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the support@freshthreadsmerch.com and provide a clear photo showing the issue. There is no need to return the damaged product.

Please contact us about the product you wish to return and we will let you know whether the product is a print on demand product or we have the product in inventory. If we do have the product in inventory, then please see the return policy for Inventory Items.

Inventory Items / Exchange and Return Policy

Item returns are allowed within 30 days of delivery so long as the items are unused, unworn, and unwashed with all tags still attached. Returns / Exchanges are only allowed for items purchased directly from any Fresh Threads Inc. online store or physical location. Returns or exchanges on all regular merchandise will be accepted within 30 days of delivery if the items are unused, unworn, unwashed and all tags still attached. ALL RETURNS MUST HAVE TRACKING. Fresh Threads is not responsible for any lost or stolen packages you send back to us if the package does not have tracking.

Underwear purchases (including swimwear, bikini tops, panties, boxers, etc.) cannot be exchanged or refunded unless there is an obvious factory defect.

If the return is due to an error on our part, we will cover all shipping costs and you will receive a shipping label to print with instructions via email. Depending on which shipping carrier is chosen your package may travel with USPS, FedEx, UPS, or any other major carrier and you will need to schedule a pickup with that carrier or drop the package at their facility.

If your package arrives damaged from shipping or the item is in less than perfect condition, you MUST take multiple adequate photos of BOTH THE DAMAGED PRODUCT AND THE PACKAGING IT ARRIVED IN and email us your invoice/order number along with a description of the issue to Support@FreshThreadsMerch.com.

If you wish to return an item that is not defective and has been shipped to you correctly, but you are otherwise dissatisfied due to things like the item is the wrong size, doesn’t fit, wrong color, etc. you will be responsible for all shipping costs to both return the item and have a new item shipped back to you. You will be responsible for adequately packaging and shipping the item(s) back to us.

After 30 days post-delivery returns and exchanges are not permitted. We encourage you to thoroughly inspect every item that is delivered to you for any damage or manufacturing defects. In the event you discover a manufacturing defect you must email us adequate photos with a description of the problem at Support@FreshThreadsMerch.com, please include your order number in the email. Once evaluated, we will email you a shipping label so that you may send the items back to us and we will either send you a replacement ASAP or refund your money based on your request. Fresh Threads is not responsible for lost or stolen packages and/or international orders where the customer has opted to use a non-trackable delivery option.

How to Return an Item

Please follow these steps so we can process your return quickly and efficiently.

Read over the Returns & Exchanges Policy to be sure you qualify for a return.
Before returning an item, please email us at Support@FreshThreadsMerch.com to receive a return-item form.
Once you have received the return form, fill out all fields on the form and email the document to us or include a printout of the form in your package. Your order number and item description can be found on your order confirmation.
Pack item(s) securely, if we sent you a shipping label, affix the label to the outside of the parcel and either arrange for the shipping carrier to pick up the parcel from your location or drop it off at the appropriate facility. ALL RETURNS MUST BE SHIPPED WITH TRACKING.
Email us when your package has shipped and provide us with the tracking number in order to get you the fastest service time possible.
We cannot return or exchange undergarments. This includes swimwear, Bikini Tops, panties, boxers, etc unless there is a manufacturing defect.

Send Packages To:

Fresh Threads
7101 La Vista Pl STE #200
Longmont, CO 80503
United States
Tel: (720) 583-6693

Credit Card Payments

Credit Card Authorization:

When your order is placed, your card will be authorized. You will receive a declined credit authorization notice via email if your payment is declined. Your order will not be processed and/or manufacturing will not be initiated until a successful payment is made.

If your payment authorization is declined:

We suggest verifying that your account is up to date; attempt a second payment and make sure your billing information such as card number, expiration, and security codes are all correct.