Return Policy


Credit Card Payments


Credit Card Authorization:

When your order is placed, your card will be authorized. You will receive a declined credit authorization notice via email if your payment is declined. Your order will not be processed and/or manufacturing will not be initiated until a successful payment is made.

If your payment authorization is declined:

We suggest verifying that your account is up to date; attempt a second payment and make sure your billing information such as card number, expiration, and security codes are all correct.

Exchange and Return Policy

Item returns are allowed within 30 days of delivery so long as the items are unused, unworn, and unwashed with all tags still attached. Returns / Exchanges are only allowed for items purchased directly from any Bass Threads Inc. online store or physical location.  Returns or exchanges on all regular merchandise will be accepted within 30 days of delivery if the items are unused, unworn, unwashed and all tags still attached. ALL RETURNS MUST HAVE TRACKING. Bass Threads is not responsible for any lost or stolen packages you send back to us if the package does not have tracking.

If the return is due to an error on our part, we will cover all shipping costs and you will receive a shipping label to print with instructions via email.  Depending on which shipping carrier is chosen your package may travel with USPS, FedEx, UPS, or any other major carrier and you will need to schedule a pickup with that carrier or drop the package at their facility.

If you wish to return an item that is not defective and has been shipped to you correctly, but you are otherwise dissatisfied due to things like the item is the wrong size, doesn’t fit, wrong color, etc. you will be responsible for all shipping costs to both return the item and have a new item shipped back to you.  You will be responsible for adequately packaging and shipping the item(s) back to us.

After 30 days post-delivery returns and exchanges are not permitted.  We encourage you to thoroughly inspect every item that is delivered to you for any damage or manufacturing defects. In the event you discover a manufacturing defect you must email us adequate photos with a description of the problem at, please include your order number in the email. Once evaluated, we will email you a shipping label so that you may send the items back to us and we will either send you a replacement ASAP or refund your money based on your request.   Bass Threads is not responsible for lost or stolen packages and/or international orders where the customer has opted to use a non-trackable delivery option.

How to Return an Item

Please follow these steps so we can process your return quickly and efficiently.

  1. Read over the Returns & Exchanges Policy to be sure you qualify for a return.
  2. Before returning an item, please email us at to receive a return-item form.
  3. Once you have received the return form, fill out all fields on the form and email the document to us or include a printout of the form in your package.. Your order number and item description can be found on your order confirmation.
  4. Pack item(s) securely, if we sent you a shipping label, affix the label to the outside of the parcel and either arrange for the shipping carrier to pick up the parcel from your location or drop it off at the appropriate facility.  ALL RETURNS MUST BE SHIPPED WITH TRACKING.
  5. Email us when your package has shipped and provide us with the tracking number in order to get you the fastest service time possible.
  6. We cannot return or exchange undergarments. This includes swimwear, Bikini Tops, panties, boxers, etc unless there is a manufacturing defect.

Send Packages To:

Bass Threads
7101 La Vista Pl STE #200
Longmont, CO 80503
United States
Tel: (720) 583-6693

Custom Manufactured / Branded Items:

ALL SALES ARE FINAL for completed custom-made items unless a manufacturing defect is found.

In the event of a manufacturing defect, all affected items must be returned to us for inspection and we will gladly remake the items for you. Give us a call at (720) 583.6693 so we can expedite fixing the issue but you must also email us adequate photos and a description of the problem along with your order number. All shipping in these cases will be covered by us and we will expedite your order with priority.

After your order has been made and payment has been accepted any applicable onboarding and setup fees are non-refundable once work has begun.

Once your design has been completed a proof will be generated along with a description of dimensions, materials and all other invoice details.

Your order will not go to manufacturing until you approve your proof or choose to modify your proof.

Minor change

Changes to your proof are free of charge but if your vision has changed requiring a completely new design, more setup/art fees may be required.  For example, if you order 200 Branded T-shirts and your proof is approved, after payment has been accepted we will create a screen for our printing machines. If you decide to change the design before manufacturing has begun a new fee will be charged to create a new screen for you.

Please note that once you approve your proof our design and manufacturing departments will receive your files and begin work on your design. If you find that you have mistakenly approved a proof, you should contact us–call us immediately. If design and manufacturing has already begun you may be subject to additional setup fees on a case-by-case basis.  Please allow up to 1- 4 weeks for completion depending on the details of your order and allow for shipping time also.